Mystery Shopper for Nicotine Products - Part-Time Opportunity in Singkawang

Join Staffinc Group as a Mystery Shopper specializing in nicotine products in the vibrant city of Singkawang, Kalimantan Barat. This unique part-time role offers an exciting opportunity to evaluate customer service, product quality, and overall customer experience in nicotine retail stores. As a part of our team, you'll play a crucial role in ensuring that our partners deliver exceptional service and meet high standards of quality.

At Staffinc Group, we are committed to excellence in customer service evaluation. Our company has been a trusted name in the industry for years, known for our rigorous standards and commitment to quality. In this role, you'll be responsible for conducting mystery shopping visits to various nicotine retail stores in Singkawang. Your daily tasks will include visiting stores, interacting with staff, and evaluating the service and product quality based on predefined criteria.

📋 Tanggung Jawab Pekerjaan

• Conduct mystery shopping visits to nicotine retail stores in Singkawang to evaluate customer service, product quality, and overall customer experience.
• Interact with store staff and customers to gather feedback and assess service quality.
• Complete detailed reports on each visit, including observations, recommendations, and any issues identified.
• Collaborate with the Quality Assurance team to ensure that all findings are addressed and resolved.
• Adhere to strict confidentiality and professionalism in all interactions.
• Maintain accurate records of all visits and reports.
• Participate in training sessions and continuous learning to stay updated on best practices and industry standards.
• Work part-time hours, typically 10-15 hours per week, with flexible scheduling.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service evaluation or a related field.
• Strong communication and interpersonal skills to interact effectively with store staff and customers.
• Attention to detail and the ability to provide constructive feedback.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with industry standards and best practices for customer service in retail settings.
• Ability to work independently and meet deadlines.
• Flexibility to work part-time hours with occasional weekend or evening shifts.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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