Paid Customer Service Intern - Career Growth at PT X-Motors Internasional Group

Kickstart your career with PT X-Motors Internasional Group as a Paid Customer Service Intern in the vibrant heart of Kelapa Gading, Jakarta! This is a unique opportunity to gain hands-on experience in a dynamic, customer-centric environment while earning a competitive salary. As part of the X-Motors Internasional Group, you'll be at the forefront of Indonesia's automotive industry, working with cutting-edge technology and a diverse team of professionals.

In this role, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our valued clients. You'll work closely with our sales and support teams, using tools like Zendesk and Salesforce to streamline your workflow. This internship is designed to provide you with a comprehensive understanding of customer service operations, equipping you with the skills and knowledge needed to excel in this competitive field.

Join us and be part of a company that values innovation, growth, and the success of its employees. We offer a supportive work environment, mentorship opportunities, and the chance to make a meaningful impact in the automotive industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Assist in the development and implementation of customer service strategies and best practices.
• Collaborate with cross-functional teams to improve customer satisfaction and loyalty.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide training and support to new hires on customer service protocols and procedures.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the creation of customer service content and materials.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Communication, or a related field.
• Minimum of 1 year of experience in customer service, either through internships or part-time jobs.
• Excellent communication skills in both written and verbal form, with the ability to handle difficult customers professionally.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Familiarity with customer service software such as Zendesk, Salesforce, or similar tools.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work in a fast-paced, dynamic environment with minimal supervision.
• Strong problem-solving skills and a customer-centric mindset.

🛠️ Keahlian

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